Privacy Policy
Last updated: January 10, 2026
Welcome to SmartAid. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
1. Who We Are
SmartAid is a booking and AI automation service provider, offering services to users globally. This Privacy Policy applies to all users of our website and services, regardless of location, and is designed to meet the requirements of international privacy laws, including the General Data Protection Regulation (GDPR).
If you have questions or concerns about this policy, you can contact us at:
📧 privacy@smartaid.ai
2. Personal Data We Collect
We collect the following personal data from you:
- Full name
- Email address
- Phone number
- IP address
- Cookies and device data
- Information submitted through contact or booking forms
We only collect data that is necessary to provide our services and improve your experience.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide our services and fulfill bookings
- To send newsletters or marketing emails (only if you opt-in)
- For analytics and tracking user behavior on our site
- To schedule appointments and manage bookings
We do not sell your data. All personal information is used solely to provide and improve our services.
4. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we rely on the following legal bases for processing your data:
- Contractual necessity – to provide the services you request
- Consent – for marketing communications (only if you opt-in)
- Legitimate interest – for analytics and improving our services
- Legal obligation – if we are required to retain certain data for compliance
5. Consent and User Rights
Consent
We ask for your explicit consent before collecting personal data (e.g., via checkboxes on forms).
Your Rights (under GDPR)
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Correct inaccuracies in your data
- Request deletion of your data
- Withdraw consent at any time
- Object to processing for marketing purposes
- File a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@smartaid.ai.
SMS Opt-in Details
Consent is collected via our website checkout page. Customers are presented with a clear disclosure statement below the phone number field. They must provide ‘express written consent’ by checking a box before their number is added to our SMS database. No numbers are ever bought or shared with third parties
Mobile Info Sharing Statement
Smart Aid does not share, sell, or rent mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes
6. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze website traffic and improve functionality. You can control cookie preferences through your browser settings.
We use Google Analytics to collect anonymized usage data.
Google’s privacy policy: https://policies.google.com/privacy
7. Third-Party Services
We share limited personal data with trusted third parties that help us operate our services:
- Google Analytics – for website analytics
- GoHighLevel – for CRM, appointment scheduling, and client communication
These third parties are contractually obligated to protect your data and only use it for the services they provide to us.
Some data may be processed in the United States, where our service providers are based. We ensure that appropriate safeguards are in place for international data transfers as required under GDPR.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described above or until you request its deletion.
9. Data Security
We take data protection seriously and implement the following security measures:
- HTTPS encryption for secure communication
- Password hashing and account protection mechanisms
- Two-factor authentication for sensitive systems
- Regular security audits and monitoring
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes via email.
11. Contact Us
If you have any questions, concerns, or requests related to your personal data, please contact:
📧 privacy@smartaid.ai
Thank you for trusting SmartAid.
